Processes and Procedures for Conducting National-Level Supportive Supervision Visits in Namibia

After supporting MOHSS’ conducting supportive supervision visits (SSVs), which started in 2009 and have been improved annually, the SIAPS and SCMS Programs have developed this document to detail standardized processes and procedures for conducting SSVs and to identify resources needed for the SSVs. This strategy is part of the SIAPS and SCMS programs’ efforts to transfer the management of SSVs entirely to the MOHSS. SSVs are useful for assessing the quality of pharmaceutical service delivery. The SSVs focus on pharmaceutical management aspects, including but not limited to human resources, follow-up on progress made in resolving issues identified from the previous SSVs, inventory management and quantification of ARVs and other essential medicines, therapeutic committees’ functionality, PMIS implementation, ART service delivery, and medicine- and patient safety–related activities. The MOHSS started conducting SSVs in 2009. The SSVs cover all 14 regions of Namibia and are usually conducted in February to March each year.